March 2016 Pal Pensions Graduate Job Vacancies

Job Title:  Bilingual Call Centre Agent – NYSC Intern

Role Description

  • Log on to Fonality and CRM between 8am-5pm
  • Answer phone promptly – 100% of all calls must be picked
  • Promptly respond to customer request both telephony and email
  • Ensure an AHT of 2.15min per call
  • Log all queries received on CRM immediately
  • Research required information using available resources

Desired Qualities

  • Bachelor’s Degree in any discipline
  • Proficient in relevant computer applications:(Microsoft Office Suite)
  • Required language proficiency – Ability to speak two Nigerian Languages
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

Click here for more information and to apply


Job Title:  Customer Service Support

Locations: Abeokuta, Osogbo, Ilorin
  Role Description

To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.

  • To provide effective support to PAL customers.
  • Provide timely feedback to the HPSC on customer trend, issues and areas of focus.
  • Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
  • To ensure that the call centre provides first call resolution to most complaints.
  • To minimize call escalations through effective coaching and support.
  • Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.

Desired Qualities

  • Minimum of OND certification
  • Ability to communicate in major native dialect of the location
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis  solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail

Click here for more information and to apply