April 2016 Position of a Service Delivery Analyst at Control Risks a Service Delivery Analyst

Control Risks is a global risk consultancy specializing in helping organizations manage political, integrity and security risks in complex and hostile environments and are recruiting to fill the position below:

Job Title: Service Delivery Analyst

Location: Nigeria

Knowledge and Experience

Experience of:

  • Microsoft Windows 7
  • Has installed the OS (Operating System) on machines
  • Able to add a Printer onto a server
  • Able to adjust screen settings / Desktop settings such as resolution
  • Able to set up a dual monitor/docking stations
  • Microsoft Office packages 2010 & 2013
  • Remote Access/ VPN
  • Trouble-shooting hardware on laptops, desktops & Printers
  • Active Directory
  • Handheld devices/Mobile phone support
  • MS System Center Configuration Manager (SCCM)
  • Strong knowledge of utilising MS Office in a day to day environment
  • Can troubleshoot common MS Office errors
  • Can repair/ reinstall the MS Office suite of applications
  • Can create a user account/ DL (Distribution List)
  • Can add users to a DL
  • Can set up permissions on a user account / DL (Distribution List)
  • How to deploy an image to a pc
  • How to add a pc to a collection to install software


  • Experience in Office 365
  • Knowledge of Nasuni backup solution
  • Use of Solarwinds Monitoring Tool
  • Support of Microsoft CRM
  • Support of Microsoft Dynamics AX
  • Knowledge of Mimecast
  • Knowledge of and how to trouble-shoot TCP/IP issues
  • Knowledge of and how to trouble-shoot DHCP issues

Qualifications and Specialist Skills

  • Experience in a Service Desk or Helpdesk role.
  • Qualified up to ITIL Foundation level or a graduate with a relevant IT degree.
  • Natural Interest in IT and technology


  • Professional, polite, able to work under pressure
  • Ensures delivery of exceptional service to clients
  • Must demonstrate a methodical and clear approach to troubleshooting problems as well as being able to make use of existing solutions
  • Excellent communications skills – good listener, calm manner
  • Collaborative and a team player

How to Apply
Interested and qualified candidates should: Click here to apply