April 2016 Jobs at MainOne Cable Nigeria

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business.We are recruiting to fill the vacant position below:

Job Title: Operations Support Officer
Location: Nigeria

Qualifications/Competencies Required

  • B.Sc/HND. in Information Technology/Computer Science/Electrical & Electronics Engineering.
  • Minimum of 1 year post NYSC Experience
  • Experience in a Network Operations Centre
  • Knowledge of Telecoms and networking protocols (DWDM,SDH, Fibre, IP and Microwave)
  • Customer Service Management
  • Good knowledge of ITIL Lifecycle

Demands of the Job:

  • Ability and willingness to work round the clock when required, and meet tight deadlines.
  • Good research skills.
  • Ability to pay attention to details
  • Good communication skills
  • Good knowledge of MS office application.

Job Title: Operations Support Analyst

Qualifications/Competencies Required

  • BSc. in Information Technology/Computer Science/Electrical & Electronics engineering.
  • MSc or MBA will be added advantage
  • Minimum of 3 years’ work experience in a Telecommunication or ISP environment with good knowledge on network communication (SDH, OSP, IP, MW and networking protocols).
  • Good understanding and use of data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error.
  • Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting. And drive change management life-cycle, including chairing the CAB and effective coordination of change across multiple functions.
  • Ability to facilitate workshops, seminars, meeting and lead discussions across functional teams, including upstream and third party partners to close up action gaps.
  • Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
  • Knowledge on Six sigma and project management methodologies.

Demands of the Job

  • Ability and willingness to work round the clock when required, and meet tight deadlines.
  • Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.
  • Good research skills
  • Excellent communication skills

How to Apply
Interested and qualified candidate should: Click here to apply