Customer Service Officer recruitment at PC Planet Limited In Lagos May 2017
Customer Service Officer Job Opening In Lagos May 2017
Customer Service Officer Job Position In Lagos May 2017
We are recruiting to fill the position below:
Job Title: Customer Service Officer
- We need a young vibrant lady willing to pursue a career in the ICT. Such interest must be demonstrated in past training or roles that such person has participated in.
- The Customer Service Officer will be the first point of contact for all our clients.
- She will attend to clients and assist them with their inquiries using every opportunity to sell our products and services.
- Assist with placement of orders, refunds, or exchanges.
- Take payment information and other pertinent information such as addresses and phone numbers of customers.
- Handle product recalls/ Attempt to persuade the customer to reconsider cancellation.
- Inform customers of deals and promotions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time. limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies
- Compile reports on overall customer satisfaction.
- She will also receive phone calls, interacts with company’s customers to pro reply emails and messages.
- Customer Service Officer interacts with company’s customers to provide them with information, address inquiries regarding products and services.
- Also, deals with and help resolve any customer complaints.
- Manage large amounts of incoming calls.
- Minimum of B.Sc or its equivalent
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiarity with Microsoft office tools and practices
How to Apply
Interested and qualified candidates should send their CV’s and Cover Letters to: email@example.com Or firstname.lastname@example.org using the job title as subject of the mail.
Application Deadline 22nd May, 2017.