Sep 2016 Available Position At Standard Chartered Bank Nigeria for a Country Technology Manager


Standard Chartered Bank is recruiting to fill the position below:

Job Title: Country Technology Manager
Job ID: 527010
Location: Lagos, Nigeria

Key Roles and Responsibilities

  • Ensure alignment to global IT policies and standards to support local initiatives; migration and implementation of best practice from peer sites and providing cost effective and compliant IT solutions to the business thus contributing towards the financial performance and growth of SCB in the local market
  • Engages various stakeholders including the Engineer and Build teams, Project Managers, Country Technology and Operation teams, for driving common Strategic Project Agenda
  • Uses internal and external financial and business indicators and scenario planning to pre-empt business challenges such as capacity and obsolescence risks and new regulations and to formulate responses
  • Drives synergies between Country Technology team and Group Technology support teams to ensure that they understand requirements and support the team in delivering the business strategy and deliverables
  • Manages and influences stakeholders through effective communication to achieve desired results
  • Lead the team to manage first and second line desktop support, Main Technology Room (“MTR”), Change Management, Incident Management and Problem management, as well as Request Management System (“RMS”) to ensure desktop user experience meets market standards
  • Ensures Technology Strategy/Roadmap is aligned to business strategy and the bank’s collective agenda
  • Engages in high level discussions with internal and external stakeholders to understand needs (including outsourcing plans) in order to develop fit for country strategies which drives investments
  • Maintains service level agreements and use metrics to drive decisions on service improvement which helps improve customer service
  • Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management
  • To manage In-country technology team’s Risk and Compliance related issues locally by access, monitor, review and follow up actions.
  • Ensure the business is equipped with the necessary technology solutions and processes for compliance purposes
  • Provide leadership and direction for Country Technology; to drive service excellence by recruiting, developing and retaining talented staff and providing them with appropriate infrastructure to perform their duties
  • Accountable for the enforcement of global strategies and standards, ensuring risk and compliance and security, data confidentiality and build standards are followed
  • Manages and meets the unit’s operations budget (including stretch budget targets) and financial KPIs
  • Remains abreast on current market practices and innovations, identifies and shares best practice with other CTMs with the view to developing and implementing better, standardised, simplified and innovative technology strategies and solutions – addressing cause not effect, minimizing non value-added and duplicated activities and reducing turnaround time (“TAT”)
  • Builds a people and unit road map that ensures an effective team – utilising all the people tools to continuously raise employee engagement and ensure function is seen as a “Great Place to Work”
  • Participates in customer meetings, helps review and attain benchmark service standards and maintains cross border relationships

Qualifications and Skills

  • Bachelor’s degree in Computer Science, Engineering or any other relevant field is required with a minimum of a second class degree.
  • Good level of understanding of technology (mobile, storage, databases, etc)
  • Results driven with strategic qualities and a strong will to achieve business objectives
  • Ability to work within a multi function, multi culture, multi discipline team environment with strong influencing and stakeholder management skills
  • Strong interpersonal skills and ability to engage mentor and motivate performance in others
  • Not less than 5 years in IT Infrastructure management role
  • Good communications skills.
  • Strong knowledge of Banks end to end systems  and Project Management skill
  • Knowledge on Data Centre operations and facility management
  • Strong business management skills (entrepreneurship), with demonstrable track record in a dynamic environment
  • Relevant Technology Certifications

How to Apply
Interested and qualified candidates should:
Click here to apply